How to Cancel Your SHEIN Order and Get a Refunds?

Navigating the world of online shopping can sometimes feel like steering a ship through uncharted waters, especially when it comes to order cancellations and refunds. SHEIN, as a global e-commerce powerhouse, is no exception.

This article is your compass, guiding you through the process of cancelling a SHEIN order and securing a refund with ease. Whether you’ve had a change of heart about that trendy jacket or realized those chic shoes aren’t the right size, understanding the cancellation and refund policy of SHEIN is essential.

Whatever your reason, knowing how to effectively cancel an order and request a refund from SHEIN is an invaluable skill in today’s online shopping landscape. Let’s embark on this journey together, as we unfold the steps to handle your order like a pro.

Understanding SHEIN’s Cancellation Policy

Time Frame for Cancellation

SHEIN’s cancellation policy is designed with flexibility in mind, but it’s important to act fast. Orders can be cancelled before they are shipped, which typically means you have a small window post-order placement to make your decision. Once your order status changes to ‘Shipped‘, cancellation is no longer an option. To check the status, log into your SHEIN account and visit the ‘My Orders‘ section.

Check also: Why is my SHEIN package stuck in “shipped”?

How to Cancel Your SHEIN Order?

Yes, customers can cancel shein orders, cancelling a SHEIN order involves several steps, each crucial to ensure a smooth and efficient process. Here’s a detailed guide on how to cancel your order:

How to Cancel Your SHEIN Order and Get a Refunds? - Shein Order Tracking
  1. Log into Your SHEIN Account: Visit the SHEIN website and log in using your email address and password​​.
  2. Access Your Account Dashboard: After logging in, navigate to your account dashboard and click on “Processing” under the “Orders” section. This will display a list of all your orders that are currently being processed​​.
  3. Select the Order: Find the order you wish to cancel and click on it to view its details​​.
  4. Initiate Cancellation: On the order details page, look for a “Cancel” button. Clicking this button will start the cancellation process​​.
  5. Choose Cancellation Reason: After clicking “Cancel“, a drop-down menu will appear prompting you to select a reason for the cancellation. Choose the appropriate reason and click “Submit”​​.
  6. Confirmation Email: Once you’ve submitted the cancellation request, you should receive an email from SHEIN confirming that your order has been cancelled. This email will also include information about any eligible refund​​.

These steps provide a straightforward method to cancel your order on the SHEIN website before it has been shipped.

Read Also: Does Shein charge handling fees?

Cancelling a Shein Order on The App

Cancelling a SHEIN order through the app involves a few steps:

  1. Access the SHEIN App: Log in to the SHEIN app with your username and password​​.
  2. Visit Your Profile: Navigate to your profile in the app​​.
  3. Go to My Orders: Click on the “My Orders” section to view your orders​​.
  4. Check Order Status: Determine whether the order you want to cancel has been sent or not yet shipped​​.
  5. Cancel Unshipped Order: If your order has not been shipped, you can cancel it directly by clicking the “Cancel” button on the specific order in your order list​​.
  6. Handle Shipped Orders: If the order has already been shipped and you still wish to cancel, you’ll need to wait for the order to arrive and then proceed with the return process​​.
  7. Return Process for Shipped Orders:
    • Ensure all products are in perfect condition.
    • Verify which products can be returned.
    • Request a refund via the SHEIN app.
    • Download and attach the return label on the package.
    • Deliver the package to the designated return address.
    • Await your refund, which may take approximately one month​​.

These steps will guide you through the process of cancelling an order on the SHEIN app, whether the order has been shipped or not.

When Can You Cancel an Order on Shein?

Cancelling an order on SHEIN is possible under certain conditions. If the order is still in the “Pending” or “Processing” status, you have a good chance of successfully cancelling it. This implies that the order hasn’t been processed yet, allowing for easier cancellation.

However, if the order has moved into the “Being Processed” or “Shipped” status, cancellation becomes more challenging. In such scenarios, you would need to go through the return process instead​​​​.

What Happens After an Order Is Canceled?

After successfully cancelling an order on SHEIN, the refund process begins. If you made a payment while placing the order, SHEIN typically processes refunds within a few business days. The actual time for the refund to reflect in your account may vary depending on your payment provider. It’s important to monitor your payment method for any refunds.

Additionally, you should keep an eye out for a confirmation email or message from SHEIN, which serves as proof that your order has been successfully cancelled. If you don’t receive any confirmation within a reasonable timeframe, contact SHEIN customer service again to ensure the cancellation was processed​​​​​​.

Read Also: What does the status “Arrived at the Local Facility” mean in Shein?

How Do I Cancel a Shein Order After Shipping?

Cancelling a SHEIN order after it has shipped is more complex compared to cancelling before shipping, but it’s still possible under certain circumstances. The steps to follow include:

  1. Check Your Order Status: Verify whether your order has truly been shipped by checking the status in your SHEIN account​​.
  2. Contact SHEIN Customer Support: Reach out to SHEIN’s customer support through the “Contact Us” or “Customer Support” link on the SHEIN website or app. Provide them with your order details, including the order number and contact information​​.
  3. Explain Your Reason for Cancellation: Be clear about why you want to cancel the order, whether it’s due to a change of mind, delivery delays, or other reasons​​.
  4. Follow Customer Support Instructions: SHEIN’s customer support team will guide you through the cancellation process and may ask for additional information or provide specific instructions​​.
  5. Await Confirmation: Wait for confirmation from SHEIN’s customer support on whether the cancellation is possible, and follow any further instructions they provide regarding refunds or returns​​.

It’s important to note that the ability to cancel an order after it has shipped depends on SHEIN’s policies and the specific circumstances of your order. Not all orders can be cancelled once they are in transit, so contacting customer support promptly is crucial for assistance​​​​.

Read Also: What Does “Out for delivery” or “In dispatch” Mean In Shein?

How to Get a Refund from Shein?

To obtain a refund from SHEIN, follow these steps:

How to Cancel Your SHEIN Order and Get a Refunds? - Shein Order Tracking
  1. Return the Item: Initiate the return process through your SHEIN account for the item you wish to return.
  2. Check Return Policy: Ensure the item is eligible for return as per SHEIN’s return policy. Certain items may not be returnable.
  3. Prepare the Package: Pack the item in its original condition and packaging. Attach any required return labels.
  4. Ship the Item Back: Send the package back to SHEIN using their designated shipping method.
  5. Wait for Refund Processing: Once SHEIN receives and processes the returned item, they will issue a refund. The refund is typically credited to the original payment method or your SHEIN wallet.
  6. Monitor Your Account: Keep an eye on your account or payment method for the refund. The time for the refund to appear may vary based on the payment method used.

Remember, the refund process may vary based on the specific circumstances and SHEIN’s policies, so it’s advisable to check the latest guidelines on their website.

Read Also: What does “In transit” mean on Shein?


FAQs for SHEIN Order and Account Management

1. How long does SHEIN take to refund a cancelled order?

  • Typically, SHEIN processes refunds for cancelled orders within a week. However, the actual time for the refund to appear in your account may vary depending on the payment method used.

2. How do I change my order on SHEIN?

  • Once an order is placed on SHEIN, it cannot be modified. You need to cancel the order if it’s still in the processing stage and place a new order with the desired changes.

3. How do I delete my order history on SHEIN?

  • SHEIN does not allow the deletion of order history for record-keeping and customer service purposes. Order histories are maintained on your account for future reference.

4. Can you edit a SHEIN order after payment?

  • After payment, it is not possible to edit an order on SHEIN. If you need to make changes, you must cancel the order if it hasn’t been shipped and then place a new order.

5. How do I delete my online shopping history?

  • To delete your online shopping history, you may need to clear your browser history, cookies, and cache. However, this will not remove your purchase history from the shopping websites themselves. For site-specific histories, you would need to check if the website allows deletion of such records.

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