Shein Order Stuck In Transit Meaning & How To Fix?

When you shop on Shein, a popular online fashion retailer, you expect a smooth delivery process. However, sometimes, you might find your Shein order status stuck at “In Transit.” Understanding what this means and why it happens can help you manage the situation more effectively.

In this article, we’ll delve into the reasons behind such delays, provide insights on what you can do, and offer guidance to navigate this situation effectively.

Shein Order Stuck In Transit Meaning & How To Fix?

When a Shein order is marked as “Stuck in Transit,” it means that the package, en route to the customer, has not progressed in its journey for an unexpectedly long time. This status often occurs during the shipping process when the order encounters delays due to various reasons, such as logistical challenges, customs hold-ups, or high parcel volumes. While it’s a common occurrence in international shipping, it can cause uncertainty and concern for customers eagerly awaiting their orders.

Understanding this term helps in managing expectations and taking appropriate actions to resolve the delay.

Read Also: What does the status “Arrived at the Local Facility” mean in Shein?

shein order tracking Shein Order Stuck In Transit

Why Do Shein Orders Get Stuck In Transit?

1. High Volume Periods: During peak shopping seasons or holidays, carriers often experience a surge in packages, leading to congestion and potential delays in processing and transit.

2. Customs Clearance: For international orders, customs clearance can introduce significant delays. Customs procedures, inspections, and import duties can extend the “in transit” period.

3. Weather Conditions: Extreme weather events, such as storms or heavy snowfall, can disrupt transportation networks, leading to delays.

4. Logistics Issues: Issues within the carrier’s logistics network, such as capacity constraints or unforeseen technical glitches, can impact the smooth flow of packages.

5. Incorrect Address or Documentation: Errors in the shipping address or incomplete documentation can result in packages being held or rerouted, leading to delays.

10 Solutions When Your SHEIN Order Is Stuck in Transit:

When your Shein order is stuck in transit, it can be a source of frustration. Understanding how to tackle this issue can ensure a smoother resolution process. Here’s a detailed guide with various strategies to help you address this situation effectively.

1. Check Tracking Information

  • Insightful Details: Start by reviewing the tracking information provided by Shein. This can give you insights into the current status and location of your package​​.

2. Patience Post-Shipping

  • Initial Delays: Right after shipping, packages can take a few days to update with initial scans. It’s advisable to allow over a week before worrying about a lack of tracking movement​​.

3. Contact Shein Customer Service

  • Direct Assistance: If the delay persists beyond the expected timeframe, reach out to Shein’s customer service. They can provide additional information and assist you in tracking down your package​​.
  • Alert Shein: Inform Shein of the stuck order and provide the tracking details so they can conduct an investigation​​.

4. Engage with the Courier

  • Tracking Tools and Updates: Use the courier tracking tools for more details on your package’s status. They can provide transit updates or recovery assistance if the package seems lost​​.

5. Customs Duties Check

  • Clearance Issues: If tracking indicates the package is stuck in customs, contact your customs office and pay any required taxes or duties to get it released. Shein orders can face customs delays, especially when shipping across continents​​.

6. Verify Shipping Address

  • Accuracy is Key: Ensure that the address Shein has on file is accurate. Update it in your account if you made any typos or errors​​.

7. Monitor and Cross-Check Tracking Updates

  • Multiple Sources: Check both the Shein website tracking and courier tracking sites. Cross-reference to see if they match up​​.

8. Utilize Package Tracking Apps

  • Comprehensive Tracking: Consider using package tracking apps that compile and track across multiple couriers in one dashboard​​.

9. Request Order Reshipment

  • Reshipping Policy: If your package is very delayed, stolen, or lost, request Shein to reship a replacement order. Shein may reship an order with no updates and no delivery within 30 days of the shipping date for domestic and 60 days for international shipments​​​​.

10. Opt for a Refund

  • Refund Option: If you prefer a refund over a reshipped order, you can request a full refund from Shein if a package has been lost or delayed beyond a set time frame (30-60 days)​​​​.

Read Also: Does Shein charge handling fees?

Final Tips for Resolution

  • Detailed Tracking History: Keep screenshots of tracking maps and status histories in case you need to provide details to customer service​​.
  • Consistent Follow-Up: Be persistent in tracking your order, but also know when to seek help or request refunds after an extended period of no updates​​.

Preventing Future Delays:

  • Choose Expedited Shipping: Opt for expedited shipping if you need your items by a specific date to reduce the risk of delays.
  • Check Address Details: Ensure that the shipping address you provide to SHEIN is accurate to avoid delivery hiccups.
  • Be Mindful of Customs: Research customs regulations and potential fees for international orders to prepare for any potential delays.

Can Shein Resend an Order Stuck in Transit?

Understanding Shein’s Reshipment Policy

When an order from Shein gets stuck in transit, customers often wonder if Shein can resend the order. The good news is that Shein does have a policy for resending orders under certain conditions.

Conditions for Reshipment

  • Extended Transit Time: If an order shows no updates and no delivery within 30 days (domestic) or 60 days (international) from the shipping date, Shein may consider reshipment​​.
  • Lost or Damaged Packages: If evidence suggests that the courier lost or damaged the package, Shein will typically reship the entire order at no additional cost to the customer​​.

Initiating a Reshipment Request

  • Contact Customer Service: Reach out to Shein customer service via email or their tracking help request form, providing details of the stuck order.
  • Provide Necessary Information: Include your order number, tracking details, and any relevant communication with the courier service.

What to Expect

  • Investigation Process: Shein will likely initiate an investigation with the courier to ascertain the status of the order.
  • Confirmation of Reshipment: Once the investigation is complete and if the order qualifies, Shein will confirm the reshipment details with you.

Read Also: Can I Order From Shein and Pay Later?

How do I get a refund for undelivered items on Shein?

Steps to Request a Refund

Receiving a refund for undelivered items from Shein involves a few steps:

  1. Contact Customer Service: Email Shein’s customer service, clearly stating that your package has not been delivered. Include your order details and tracking information.
  2. Provide Proof of Non-Delivery: Screenshots of the tracking page showing no updates can be helpful.
  3. Specify Refund Request: Clearly mention that you are seeking a refund instead of a reshipment.
  4. Wait for Investigation: Shein may ask you to wait a set period (15, 30, 45 days) during which the package could still potentially be delivered​​.
  5. Follow-up: If the package is not delivered after the waiting period, follow up with Shein for a status update and reiterate your refund request.

Refund Process

  • Investigation by Shein: Shein will investigate with the courier service. If the courier declares the package lost, Shein will proceed with the refund process.
  • Refund Issuance: Once approved, Shein will issue a refund, usually credited back to your original payment method. Allow a few days for the refund to be processed​​.

Check also: Why is my SHEIN package stuck in “shipped”?


While a SHEIN order stuck in transit can be frustrating, understanding the reasons behind such delays and taking proactive steps can help you manage the situation more effectively. Remember that occasional delays are part of the shipping process, and by staying patient and informed, you can increase the likelihood of a positive resolution.

Keep an open line of communication with SHEIN’s customer service, and remain optimistic that your awaited package will eventually reach your doorstep.

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