What if my Shein package says delivered but not here?

Online shopping has revolutionized the way we shop, providing convenience and a wide range of options. One popular online retailer is SHEIN, known for its trendy fashion items.

However, it can be frustrating when your SHEIN package shows as “delivered” but is nowhere to be found. In this blog, we’ll explore common reasons for this issue and provide you with practical steps to take if you find yourself in this situation.

Check our Shein Order Tracking tool for packages

Understanding the “Delivered” Dilemma:

Seeing the “delivered” status on your tracking information but not having your package in hand can be perplexing.

However, before jumping to conclusions, consider the following possibilities:

1. Miscommunication: Sometimes, tracking updates might be ahead of the actual delivery. Give it a little more time, as the package could still be on its way.

2. Delivered to the Wrong Address: Delivery personnel may occasionally make mistakes and deliver to the wrong address. Check with your neighbors to see if they received the package by mistake.

3. Package Held by a Family Member: It’s possible that a family member accepted the package without informing you. Double-check with your household members.

4. Front Desk or Mailroom: If you live in an apartment complex or a building with a front desk or mailroom, the package might have been received by them. Inquire with building management.

5. Porch Pirates: Unfortunately, theft of packages from porches is not uncommon. Check with neighbors, look for any security camera footage, and contact local authorities if needed.

What if my Shein package says delivered but not here?

Steps to Take:

If your SHEIN package still hasn’t materialized despite being marked as “delivered,” here’s what you can do:

1. Verify the Address: Ensure that the shipping address you provided to SHEIN is accurate. A simple typo could lead to a delivery mishap.

2. Contact SHEIN Customer Service: Reach out to SHEIN’s customer service as soon as possible. They can provide additional information about the delivery and guide you on the next steps.

3. Check with the Carrier: Contact the shipping carrier (usually mentioned in the tracking details) to confirm delivery details and any potential issues.

4. Investigate Locally: Check around your property thoroughly, including any hidden spots or areas where the package might have been placed.

5. Contact Local Authorities: If you suspect theft, consider filing a police report. Provide them with any relevant information, such as tracking numbers or security footage.

6. Utilize Social Media: SHEIN often has active social media profiles. Reach out to them through platforms like Twitter or Facebook, as they might be able to assist you faster.

7. Check for Insurance: If you had insurance or a delivery guarantee, review the terms to see if you’re eligible for a refund or replacement.

Preventing Future Issues:

To minimize the chances of encountering this situation again, consider these preventive measures:

1. Tracking Notifications: Enable notifications for your tracking updates, so you’re alerted in real time.

2. Delivery Instructions: If possible, leave delivery instructions for a safe spot or a neighbor in case you’re not home.

3. Signature Confirmation: Opt for signature confirmation upon delivery, so you’re certain your package is in your hands.


A “delivered” package that’s not actually in your possession can be concerning, but it’s important to stay calm and take systematic steps to resolve the issue. By following the guidance provided here, you can increase your chances of locating your missing SHEIN package and enjoying your online shopping experience worry-free.

Remember that SHEIN’s customer support is there to assist you, and persistence can often lead to a positive resolution.

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