Shein Order Tracking – Track Your Status

Shein offers the fastest Shein online tracking tool for customers, allowing you to easily monitor the status of your orders. Your swift, reliable, and official source for live order status updates, By entering the tracking number from Shein’s official website, you gain instant access to real-time updates on your package’s journey. This user-friendly tracker ensures you stay well-informed about your Shein orders with utmost convenience.

With the SHEIN tracking system, you’ll gain access to a wealth of information, including order confirmation, dispatch details, transit points, and delivery status. This not only keeps you informed but also provides a sense of security, knowing that you can monitor your order’s progress at any given moment.

Track Shein Order Status With Tracking Number

Note: Should our tracking tool prove to be nonfunctional, we recommend utilizing the official Shein order tracking system to obtain real-time updates on the status of your order.

Your Order with number is not trackable or the tracking number is wrong. Please click on the recheck button to track again.

The tracking system seamlessly integrates with various courier services to ensure that customers in almost all served countries receive real-time updates about their packages. While the core functionality of the tracking system remains consistent, please note that there may be slight variations in tracking details based on the courier used and the specific logistics involved in your region.

SHEIN Order Tracking - App Tracker

About SHEIN:

SHEIN stands as a prominent online clothing retailer headquartered in China, its inception dating back to 2008 under the leadership of founder Chris Xu. Recognized for its competitively priced clothing, SHEIN initially garnered attention for its distinctive business model, perceived as more of a drop-shipping enterprise than a conventional retail entity.

Diverging from the traditional approach, SHEIN operates by abstaining from designing or manufacturing clothing in-house. Instead, the company strategically sources its inventory from the Guangzhou wholesale clothing market, subsequently featuring these items on its platform. In a strategic move to extend its global footprint, SHEIN broadened its product delivery services in 2010, reaching major European markets such as Italy, France, Germany, and Russia. Since then, the company has progressively expanded its operations to encompass nearly every nation across the globe.

Distinguished by an extensive shipping network, SHEIN efficiently dispatches an array of fashion items, including bags, clothing, accessories, shoes, lingerie, sportswear, and more, to over 220 countries worldwide from its base in China. Notably, as of the year 2022, SHEIN has achieved the distinction of being recognized as the largest fashion retailer globally, a testament to its widespread influence and market dominance.

How To Track My Shein Orders?

Shein tracker serves as a valuable tool, providing real-time insights into the whereabouts of your package throughout its journey. Discovering the status of your SHEIN order is a seamless process, offering two distinct approaches for your convenience.

Option 1: Utilizing the SHEIN Website or Mobile App

  1. Via SHEIN Mobile App or Website:
    • SHEIN’s e-commerce platform is accessible through and as a mobile app on both the App Store (iOS) and Google Play store (Android).
    • Follow these steps for effortless order tracking:
      • Step 1: Log in to your SHEIN Account (used for placing the order) via the website or app, and select “Orders.”
      • Step 2: The “My Orders” page provides an overview of your order history and status. Click “select details” for additional order information.
      • Step 3: If your order is marked as “shipped,” click “Track” to view the current location and status. This reveals a comprehensive shipping history and details about your package’s current status.
      • Step 4: Confirm the delivery of your package immediately upon receipt to earn bonus points for future purchases.
shein order tracking  - Tracker app

Option 2: Using the Picktracking Website

  1. Tracking Orders with the
    • Tracking your SHEIN order is simplified with the Shein tracking app, allowing you to monitor your package without requiring an account.
    • Follow these straightforward steps:
      • Step 1: After placing an order on SHEIN, copy the tracking number provided by the merchant.
      • Step 2: Visit and paste the tracking number in the dialog box. Click “Track Now.”
      • Step 3: Upon clicking “Track,” the package information page opens, providing detailed insights into the status of your order.

Effortlessly monitor your SHEIN orders through these user-friendly tracking options, ensuring you stay informed about your package’s journey at every step.

Shein Courier Companies In the World

SHEIN partners with various local couriers depending on the country:

  • USA: Potential couriers include USPS, UPS, or FedEx.
  • Canada: Canada Post, Canpar, or other regional courier services might handle the delivery.
  • UK: Royal Mail, Hermes, or other local couriers could be in charge of delivery.
  • Australia: Couriers such as Australia Post, CouriersPlease, or Fastway might be used.
  • India: Delhivery, Blue Dart, or Ecom Express could be the delivery partners.
  • Other Countries: Depending on the region, SHEIN will have partnerships with the most reliable and efficient local couriers.

Shein Order Statuses:

SHEIN, like many e-commerce platforms, utilizes a series of statuses to keep customers updated about their order’s journey from purchase to delivery.

Below are some potential order statuses you might encounter while using SHEIN’s tracking system:

Tracking NotificationDescription
Awaiting PaymentSHEIN has received the order but is waiting for confirmation of your payment.
Payment ReceivedYour payment has been successfully confirmed by SHEIN.
ProcessingYour order is being prepared. This phase involves picking items, quality checks, and initial packaging.
PackedAll items in the order are packed and ready for shipment.
Shipped/DispatchedYour order has left the SHEIN warehouse and is en route to your specified address. A tracking number is often provided at this stage.
In TransitYour order is currently being transported to its destination. This status might persist for a while, especially for international orders.
Out for DeliveryThe package has reached a local facility near you and is now with a local courier for final delivery.
Attempted DeliveryThe courier attempted delivery, but there was an issue (e.g., no one was home, address problem). Rescheduling or additional information might be needed.
DeliveredYour order has been successfully delivered to the provided address.
Returned to SenderDue to certain issues (wrong address, recipient unavailability), the package is being returned to the SHEIN warehouse.
CanceledThe order was canceled by either the customer or SHEIN due to reasons like stock issues or other concerns.
RefundedThe payment has been refunded to the customer following a cancellation or return.

How long does it take to Deliver Shein Orders?

The delivery time for SHEIN orders can vary depending on several factors, including the destination country, specific location within that country (urban vs. rural), shipping method chosen, and current operational conditions (e.g., during peak shopping seasons or unforeseen global events).

Here’s a general overview of SHEIN’s delivery timelines:

1. Processing Time:

Before an order is shipped, it goes through a processing phase. This includes verifying order details, picking out items, quality checks, and packaging. Typically, SHEIN’s processing time is about 1-3 business days, but it can be longer during high-demand periods.

2. Shipping Time:

Once processed, the order’s shipping time begins. This varies based on the shipping method and destination:

Nevertheless, opting for the premium service comes at a higher cost. This is the ideal choice when you require swift product delivery. It’s essential to consider the 2-3 day order processing time applicable to all shipping options.

Refer to the table below to estimate the expected delivery duration for Shein across various locations:

  • Australia: 12-14 Days (Standard Shipping)
  • Austria: 13-15 Days (Standard Shipping)
  • Canada: 10-14 Days (Express Shipping) / 14-18 Days (Standard Shipping)
  • Denmark: 12-14 Days (Standard Shipping)
  • Finland: 15-22 Days (Standard Shipping)
  • France: 24-27 Days (Economic Shipping) / 11-14 Days (Standard Shipping)
  • Germany: 25-27 Days (Economic Shipping) / 14-17 Days (Standard Shipping)
  • Italy: 4 Weeks (Economic Shipping) / 13-16 Days (Standard Shipping)
  • Hong Kong: 6 Days (Express Shipping)
  • Malaysia: 9-12 Days (Standard Shipping)
  • Netherlands: 8-11 Days (Standard Shipping)
  • India: 7-14 Days (Standard Shipping)
  • Singapore: 9-10 Days (Standard Shipping) / 7-9 Days (Express Shipping)
  • Spain: About 4 Weeks (Economic Shipping) / 12-16 Days (Standard Shipping)
  • United Kingdom: 12-14 Days (Economic Shipping) / 19-27 Days (Standard Shipping) / 10-12 Days (Express Shipping)
  • United States: 10-12 Days (Standard Shipping) / 6-8 Days (Express Shipping)
  • Slovakia: 10-28 Business Days (Standard Shipping)
  • Ireland: 18-21 Days (Standard Shipping)
  • Norway: Unable to ship directly

3. Customs and International Shipments:

For international orders, customs clearance can introduce additional delays. The length of these delays depends on the customs processes of the destination country.

4. Peak Seasons:

During high-demand seasons like Black Friday, Cyber Monday, or SHEIN’s annual sales, processing, and shipping times might be longer due to increased order volumes.

5. Unforeseen Circumstances:

Events like global pandemics, natural disasters, or significant disruptions in logistics networks can impact delivery times.

It’s essential to check the estimated delivery date provided by SHEIN during the checkout process or within your order details after placing an order. This estimate tends to be the most accurate reflection of when you can expect your package. If there’s a significant delay or any concerns, it’s a good idea to contact SHEIN’s customer service for more information or updates on your order.

Solutions for SHEIN Tracking not Updating

Engaging SHEIN Support for Precision:

  • In the event of tracking concerns, initiating contact with SHEIN Support is the recommended initial step. This facilitates an accurate pinpointing of your package’s location and status.
  • SHEIN support can be reached through their official website or the mobile app. A detailed problem description is necessary for a guided troubleshooting process to address the issue effectively.

Exercising Patience for Tracking Updates:

  • Allow up to 48 hours for the tracking information to be generated and reflected.
  • Practicing patience during this period can alleviate unnecessary stress, enabling you to redirect your focus to other matters while awaiting the tracking update.

Escalating to Courier Services After 48 Hours:

  • If the issue persists beyond 48 hours, consider contacting your courier service if direct communication with SHEIN proves challenging.
  • The courier service can assist in identifying the last checkpoint where your item was scanned, facilitating the tracking of its current position along the shipping route.

Refund Requests: A Solution for Unresolved Issues:

  • If waiting proves futile, or direct communication with both SHEIN and your courier service remains unsuccessful, explore the option of requesting a refund.
  • SHEIN will initiate a refund protocol if your package is deemed lost or if the shipping tracker has not been updated for an extended period.

Addressing Application Hiccups: Restart and Resolve:

  • Consider application-related problems if tracking issues persist. A simple restart of the application can often resolve temporary disruptions such as runtime errors, bugs, or glitches affecting tracking and other app functions.

Refreshing Tracker and Account Information: Logout and Login:

  • For continued issues, logging out and logging in again can refresh your tracker and account information. This action helps to force-stop any application hang-ups, contributing to a smoother tracking experience.

Optimizing App Performance: Uninstall and Reinstall SHEIN App:

  • For recurring problems, a comprehensive solution involves uninstalling and reinstalling the SHEIN app. This process effectively clears your device of potentially corrupted or damaged files, replacing them with fresh copies.

Ensuring Stable Connectivity: Internet Connection Check:

  • Verify and rectify your internet connection, as the SHEIN tracker relies on a stable connection for live updates.
  • Promptly address issues related to bad network reception or unstable internet connections to ensure the timely receipt of tracking updates.

App Updates for Persistent Issues:

  • If problems persist, consider updating the SHEIN app to the latest version.
  • Regularly checking for updates or enabling automatic app updates from your app installation settings is crucial, as bug fixes and improved functionalities are consistently released in updated versions.

How To Contact Shein Tracking Customer Service?

Contacting SHEIN’s customer service can be done through various means. Here’s a step-by-step guide on how to reach out to them for assistance:

1. Via the SHEIN Website or App:

  • Live Chat:
    1. Navigate to the SHEIN official website.
    2. Scroll down to the bottom of the page and find the “Customer Care” or similar section.
    3. Click on “Contact Us” or look for the Live Chat option. You may need to provide some preliminary information before starting the chat.
  • Submit a Ticket:
    1. Log into your SHEIN account.
    2. Navigate to “My Orders” or a similar section.
    3. Find the order you have a query about and select “Order Details” or a similar option.
    4. Here, you’ll usually find an option to “Submit a Ticket” or “Help” related to that specific order. Click on it and fill out the required information.

2. Via Email:

You can send an email to SHEIN’s customer service. The exact email address might differ based on your region, but a general email address often used is It’s a good idea to check their contact page for region-specific email addresses.

3. Social Media:

SHEIN is active on various social media platforms, including Instagram, Facebook, YouTube, and Twitter. You can try reaching out or sending them a direct message. However, for order-specific issues, it’s usually best to contact them directly through their official channels.

Also, Install Shein Mobile Apps, Visit here for Android & IOS.

How to Cancel a SHEIN Order?

When circumstances arise that necessitate canceling a SHEIN order, the platform provides a user-friendly and straightforward procedure. Follow these steps to cancel your SHEIN order efficiently:

  1. Access Your SHEIN Account:
    • Begin by logging into your SHEIN account using the credentials you used to place the order. This ensures secure access to your order details.
  2. Navigate to Order History:
    • Once logged in, locate and click on the “My Orders” section. This will lead you to a comprehensive overview of your order history.
  3. Select the Order to Cancel:
    • Within the “My Orders” page, identify the specific order you wish to cancel. Click on the order to access detailed information.
  4. Initiate the Cancellation Process:
    • Within the order details, look for the option to “Cancel Order.” SHEIN typically allows order cancellations within a specific time frame after the purchase.
  5. Verify Cancellation Request:
    • After selecting the “Cancel Order” option, the system may prompt you to confirm your decision. Carefully review the cancellation details to ensure accuracy.
  6. Submit Cancellation Request:
    • Once you’ve verified your intention to cancel the order, submit the cancellation request. This action prompts SHEIN to process your request.
  7. Check Cancellation Status:
    • Keep an eye on your order status to confirm the successful cancellation. The status should reflect the cancellation request and the corresponding changes.
  8. Review Refund Process:
    • If applicable, SHEIN will initiate the refund process for the canceled order. Be sure to review the refund details and expected timeline for the amount to be credited back to your account.
  9. Contact Customer Support (If Needed):
    • In case you encounter any challenges or if the cancellation option is no longer available online, consider reaching out to SHEIN customer support. They can provide additional assistance and guidance.
  10. Monitor Communication from SHEIN:
    • Stay vigilant for any communication from SHEIN regarding the cancellation status. This may include email notifications or updates within your SHEIN account.

By following these steps, you can efficiently cancel your SHEIN order, ensuring a smooth process and prompt resolution. It’s essential to act promptly, especially within the specified cancellation window, to increase the likelihood of a successful order cancellation.

How to Return a SHEIN Order?

Facilitating SHEIN Order Returns: A Step-by-Step Guide

Returning items with SHEIN is a straightforward process designed to ensure convenience and customer satisfaction. Follow these step-by-step instructions to seamlessly initiate and complete a return:

  1. Sign into Your SHEIN User Account:
    • Begin by signing into your SHEIN user account using your login credentials. This ensures secure access to your order details and facilitates a smooth return process.
  2. Navigate to “My Orders” and Access Order Details:
    • Within your account dashboard, locate the “My Orders” section. Identify the specific order containing the item(s) you wish to return and click on “Order Details” for comprehensive information.
  3. Click “Return Item” and Provide Details:
    • Within the order details page, click on the “Return Item” button. Select the item(s) you intend to return, indicate the reason for the return, and proceed to the next step. Note that certain items may be non-returnable, as specified by SHEIN.
  4. Select Refund and Return Methods:
    • Choose the preferred “Refund Method” from the available options. It’s important to note that the SHEIN Wallet refund method is not applicable for products from Third-Party Sellers.
    • Select the “Return Method” based on your location—either USPS or UPS. Utilize the provided Return Label (Printer Required) or QR Code (No Printer Required) for shipping within the US.
  5. Securely Pack the Return Item(s):
    • Pack your return item(s) securely, preferably in the original packaging. Ensure that the Return Label is securely taped on the outside of the package for easy identification.
  6. Mail or Ship the Return Package:
    • Take your securely packed return package to the nearest USPS or UPS location, depending on the selected return method. It’s crucial to postmark the return package within 35 days from the purchase date.
  7. Adhere to Return Label Instructions:
    • Ensure that returned items are correctly shipped using the provided Return Label or QR Code. If multiple items require returns, avoid mixing up the labels or QR codes for accurate processing.

Important Notes:

  1. Correct Return Address:
    • Do not send your return to the sender’s address on the original package. Utilize the address specified on the provided Return Label to avoid processing issues.
  2. Exclusion of Unpurchased Items:
    • Only include items in your return package that were originally purchased from the SHEIN Site or App. Any unintended inclusion of items not bought through SHEIN will not be the responsibility of SHEIN.
  3. Accuracy for Timely Refund:
    • Ensure that the item(s) being returned match the details listed on your return request. Any discrepancies may lead to delays or hinder the processing of your return.

Frequently Asked Question

Why is my SHEIN package stuck in “shipped”?

The “shipped” status indicates that your order has left the SHEIN warehouse and is on its way to you. Several reasons might cause a delay in further updates:

  • Transit Time: The package is traveling, especially over long distances, and hasn’t reached the next scanning point.
  • Missed Scans: Occasionally, packages might miss a scan at an intermediary point.
  • Tracking Lag: The courier’s system may have a delay in updating or syncing with SHEIN’s system.

Can I track my SHEIN order without an order number online?

Typically, you need an order number to track your SHEIN order directly on their website. However, if you received a tracking number associated with a specific courier, you might be able to track it directly on the courier’s website. If you’ve lost your order number, it’s best to contact SHEIN’s customer service for assistance.

Why is my SHEIN package stuck in the international warehouse?

If your package is stuck at an international warehouse, it could be due to:

  • Customs Inspections: The package may be awaiting customs clearance or undergoing inspection.
  • Volume of Shipments: High shipment volumes could cause delays in sorting and dispatching packages.
  • Documentation Issues: Sometimes, there might be a need for additional documentation or clarification for international shipments.

Why is my SHEIN package on hold?

A package might be “on hold” due to several reasons:

  • Address Discrepancies: There might be an issue or inconsistency with the provided shipping address.
  • Payment Issues: Sometimes, if there’s a payment dispute or verification needed, shipments can be put on hold.
  • Documentation for Customs: Additional documents might be required for customs clearance.
  • Courier Related Issues: Operational challenges faced by the courier can also lead to temporary holds.

How do I track my order number on SHEIN?

To track your order on SHEIN:

  1. Log into your SHEIN account.
  2. Navigate to “My Orders” or a similar section.
  3. Find the order you wish to track and select “Track” or “View Details.”
  4. You’ll be provided with the current status and, in most cases, a tracking number that you can also check on the respective courier’s website.

What if my SHEIN order was not received?

If you haven’t received your SHEIN order:

  1. Check the estimated delivery date provided during the checkout process.
  2. Review the tracking information for any updates.
  3. If the estimated delivery date has passed or if there’s a prolonged period without tracking updates, contact SHEIN’s customer service for assistance.

How can I track my package for free?

Most online retailers, including SHEIN, offer free tracking for their shipments. Once you have a tracking number:

  1. Enter it on the retailer’s website (in this case, SHEIN) under the order or tracking section.
  2. Alternatively, visit the courier’s official website (like USPS, DHL, etc.) and use their tracking feature.
  3. There are also third-party websites and apps like “17TRACK” and “Parcel” that allow you to track packages from various couriers for free.

Remember always to use official and trusted platforms when tracking packages to ensure the accuracy and security of your information.

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